misuse or abusive use of the Osmilerproduct, including physical abuse; damages by liquids;
ncorrect operation or not following the operation instructions (as stated in the User Manual or manufacturer’s instructions provided with the Osmiler product);
incorrect or improper maintenance or failure to maintain the Osmiler product;
failure to clean or improper cleaning of the product;
incorrect voltage or non-authorized electrical connections;
adverse external conditions such as power surges and dips, thunderstorm activity, acts of terrorism, damage caused by vermin, or any other act or circumstance beyond Osmiler control;
exposure to excessive heat, moisture or dampness;
exposure to abnormally corrosive conditions;
use of non-authorized / non-standard, defective or incompatible parts; some wall quick chargers could be harmful to the Osmiler devices. Please charge your Osmiler product via authorized/standard charger to respect voltage security.
password setting / resetting and computer virus;
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at :email@example.com.