SHIPPING POLICY

Where do you ship?

We ship all products directly from our warehouse in California, USA. We currently ship to street addresses in the United States, including Hawaii and Alaska.

Will my package be charged customs duties and taxes?

We ship all of our products directly from our warehouses in the USA to your home, we will handle the payment of taxes and duties and will include this pre-calculated amount in your total price during checkout.

The taxes and duties are calculated based on the standard rates set by the destination country’s customs. At times, the actual import fees might vary slightly from our calculations for various reasons. If this is the case and the actual charge exceeds our calculation, we will always bear the difference. However, if the amount charged ends up being less than the costs incurred, we will not reimburse the differences.

How long will it take for my order to arrive?

It usually takes 3-7 working days by Express shipping after you place an order and complete payment. For Standard shipping, most orders will arrive within 3 to 10 working days after payment is completed.

We are not liable for any shipping delays, nor loss of any kind caused by unforeseen and uncontrollable circumstances, such as unreachable recipients, invalid addresses, weather conditions that affect delivery, customs clearance delays and so on. In these situations, Osmiler will try its best to notify customers of the delay, and if possible, make new delivery/collection arrangements with an estimated delivery date.

How are shipping costs calculated?

Free Shipping for all orders within U.S.

What should I do if I have found shipping damage or wrong items?

All Osmiler packages are sealed at the warehouse before they are shipped to you. Please check the packaging box and see if there are any signs of damage, or if the package has been opened during transit. If the box is damaged or any items are missing when you open the package, please contact our Osmiler Customer Service and we will help you troubleshoot the issue.

What happens if I gave the wrong delivery address?

Once the order has been shipped, we cannot change the delivery address. In the event of an order being delivered to an incorrect address, or cannot be delivered at all, we will inform you by email. The couriers will hold the package for 5 days, and you may contact Osmiler or our delivery partners to arrange for another delivery. If we do not hear from you within 5 days, the package will be returned to Osmiler and you’ll be responsible for the return shipping fees, which will be deducted from your refund of the product’s retail price. Meanwhile, the original shipping fees are not refundable.

What if the package was delivered to the wrong person?

Please contact our delivery partners or Osmiler Customer Support to get assistance.

How do I contact the courier if I have complaints or inquiries?

Please contact the local customer support team of our delivery partners for service inquiries.

How do I contact if I have any questions?

Please email us at service@osmiler.com. Thanks.